First Direct, and not judging a book by its cover

First Direct

Some well-known sayings are there for a reason. “Don't judge a book by its cover” is among the best of them, and one of the traps we can easily fall into when it comes to judging our banks. First Direct has just topped a customer service league compiled by Which?. It's good news for the beleaguered banking industry, and it's no fluke either. For some time now, the online bank has been lauded for its strong performance and excellent customer service.

Designed to con: Tyrie's tirade against banks' fake letters

Mr Andrew Tyrie, Treasury Select Committee

The chairman of the Treasury Select Committee, Andrew Tyrie, has condemned banks for sending letters from debt collection firms to frighten customers into making repayments. The committee has published letters exchanged with banking bosses which addressed how the banks intimidated customers into thinking that they were being pursued by debt collectors.

Get a Grip of this Mess! RBS receives another fine, as the shambles continues

RBS Sign

Beggering hell. The Royal Bank of Scotland received its SIXTH fine in just four years this week after an investigation by the city regulator uncovered some shocking mortgage advice statistics. The Financial Conduct Authority fined the bank £14.5 million after it discovered that just 2 out of a sample of 164 mortgage cases between 2011 and 2013 were handled suitably.

Leicester named cheapest student city by HSBC

The Secret Life of Students (C4) shadowed new students at Leicester to gain a glimpse of student lifestyles.

It’s not often that we (or anyone else, for that matter) get to revel about being based in Leicester. But the city has come up trumps after being named as the most affordable destination for undergraduate students. HSBC has found that students based in Leicester enjoy the cheapest surroundings, thanks largely to some of the cheapest university and private sector accommodation in the UK.